ComplaintBin640x480Sometimes it happens. A conflict. Most organisations have a Complaint Policy and Procedure. A conflict is handled in a correct and fair manner. The World Scout Bureau (WSB) does not have this.

The result: volunteers have no right if something goes wrong. Professionals working at the WSB cannot be held responsible. 

Imagination? Have a look at this website what happens.

It could be resolved by implementing a Complaint Policy and Procedure. The World Scout Committe was asked, the Secretary General answered: It was not needed.

An initiative for a resolution regarding a Complaint Policy and Procedure during the World Scout Conference 2014 was obstructed by the WSB.

Why can't our global organisation not have a Complaint Policy and Procedure? Sign here the petiton .

Want to hear more? Want to discuss? Join the JOTI 2104 Webconference about WOSM organisation.